Team Maturity: How Agile teams grow and mature
Not every team functions optimally right away. Agile teams go through various development phases, where they grow in self-organization, collaboration, and productivity. The better a team develops, the more effective and autonomous it becomes.
Understanding team maturity helps Scrum Masters, Agile Coaches, and leaders to guide teams effectively. A team still in its initial phase needs different support than a fully self-organizing team.
The phases of team development (Tuckman Model)
Bruce Tuckman introduced a model that describes how teams develop. These phases are highly applicable to Agile teams:
1. Forming (Orientation Phase)
- Team members get to know each other and explore their roles.
- There is little trust, and collaboration is superficial.
- No strong decisions are made yet.
Guidance needed:
- Ensure clear goals and roles.
- Facilitate introductions and team building.
- Establish agreements on collaboration and communication.
2. Storming (Conflict Phase)
- Disagreements and tensions arise.
- Team members struggle with decision-making and collaboration.
- Different work styles may clash.
Guidance needed:
- Assist in constructively resolving conflicts.
- Encourage open communication and feedback.
- Encourage the team to solve problems together.
3. Norming (Stabilization Phase)
- The team begins to collaborate effectively.
- Roles and processes become clear and accepted.
- Greater trust and mutual support emerge.
Guidance needed:
- Encourage further self-organization.
- Grant teams more responsibility.
- Focus on continuous improvement through retrospectives.
4. Performing (Performance Phase)
- The team works autonomously and efficiently.
- Problems are resolved internally without external assistance.
- There is a strong focus on delivering value.
Guidance needed:
- Allow the team to work as autonomously as possible.
- Focus on innovation and optimization.
- Keep motivation high and prevent regression.
Important: Teams can regress to an earlier phase, for example, due to staff changes or organizational shifts.
How do you recognize a mature Agile team?
A mature team:
- Takes ownership for planning and deliveries.
- Solves problems independently without waiting for a Scrum Master.
- Works openly and transparently, with a strong feedback culture.
- Focus on value instead of just completing tasks.
- Continuously applies inspect & adapt without external guidance.
A less mature team:
- Waits for decisions from the Scrum Master or manager.
- Avoids responsibility or ownership.
- Avoids conflicts or fails to resolve them constructively.
- Works reactively and focuses on tasks instead of customer value.
How to foster team maturity?
1. Adapt your leadership style per phase
- Forming: Provide structure and guidelines. Ensure clear roles and expectations.
- Storming: Facilitate discussions and help resolve conflicts.
- Norming: Encourage independence and empower the team to make its own decisions.
- Performing: Coach for continuous improvement and empower the team to self-manage.
2. Strengthen self-organization
- Let the team define the sprint goals themselves.
- Encourage teams to optimize their own processes in retrospectives.
- Give them responsibility to proactively involve stakeholders.
3. Create a strong feedback culture
- Use 360° feedback and team coaching.
- Encourage open discussions about collaboration.
- Ensure a safe environment where giving and receiving feedback is normal.
4. Measure and track team development
- Use tools such as an Agile Maturity Matrix to see where a team stands.
- Let teams conduct self-reflections and define improvement actions.
- Regularly evaluate progress and adapt coaching to the needs.
Common mistakes in team development
Granting autonomy too quickly to an immature team
- Teams need to learn how to take responsibility before they can work completely independently.
Ignoring conflicts during the Storming phase
- Tensions are normal, but if they are not discussed, team growth slows down.
Continuing to direct for too long during the Norming and Performing phases
- Too much interference hinders self-organization. Give teams the space to make their own decisions.
Lack of attention to new team members
- Every new member can change the dynamic and temporarily revert the team to an earlier phase.